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Shipping and insurance

EA offers free shipping on all orders over $250AUD, both national and international.
A flat rate of $15AUD is payable for all national shipping on orders under $250AUD.
A flat rate of $35AUD is payable for all international shipping on orders under $250AUD.

 

Australian national shipping

Our orders are sent directly to you from the artisan’s studio. Our artisans are based all over the country. Orders are shipped nationally using Australia Express Post. A signature is required for delivery.

Items are shipped within 1-2 business days of receiving your order.

Delivery can normally be expected the following business day provided the ‘from’ and ‘to’ addresses are within the Express Post Delivery Network. The Australia Post website will advise if your order falls into this category. You can obtain the ‘from’ location by reading the artisan information contained on the web page listing the item you are purchasing.

Locations based outside the Express Post Delivery Network will have a delivery time between 2-7 business days.

 

International shipping

Our orders are sent directly to you from the artisan’s studio. Orders are shipped from Australia via Australia Post Standard International Post Satchels and arrive at their destination using the local postal service in the destination country. A signature is required for delivery.

Customs and duties

EA is not responsible for customs or duties fees that may apply to your order. Please check the rules and regulations in your own country to ascertain if you will be liable for any additional charges. 

 

National and international shipping

Tracking

Once your order leaves the artisan's hands, we will email you with a tracking number so you can keep an eye on its progress.

Insurance

Your order is not automatically insured. At checkout, you will be given the option to add insurance to your order. Insurance is calculated on the full declared price paid. Part insurance is not available.

Package lost or damaged in transit

Every effort is made to provide excellent packaging, and a safe trackable delivery service. In the event your package is lost or damaged in transit, EA will not be held liable. We recommend that you consider insuring your order.